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Florida Supreme Court Certified Circuit Civil Mediator

Brenda F. Pagliaro

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BEGIN:VCARD
VERSION:2.1
N;LANGUAGE=en-us:Pagliaro;Brenda;F.;;Esquire
FN:Brenda F. Pagliaro, Esquire
ORG:MediationWorksFL
TEL;WORK;VOICE:(561) 245-2200
TEL;CELL;VOICE:(954) 232-8043
X-MS-OL-DEFAULT-POSTAL-ADDRESS:0
URL;WORK:https://mediationworksfl.com/brenda-pagliaro/
EMAIL;PREF;INTERNET:brenda@MediationWorksFL.com
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Headshot of Brenda F. Pagliaro, mediator and arbitrator at MediationWorks

Brenda F. Pagliaro is a Florida Supreme Court Certified Circuit Civil Mediator and Qualified Arbitrator with over 30 years of combined litigation, in-house corporate counsel, and financial expertise. Her resolution-driven approach, analytical rigor, and authoritative command of complex claims make her a trusted neutral for complex disputes requiring financial precision and strategic insight.

Professional Experience

Brenda’s career spans private practice and senior in-house leadership, offering a rare dual perspective on insurance, corporate liability, and risk management. She began as a litigator representing municipalities, insureds, and self-insured entities in workers’ compensation, general liability, and premises claims.

For 18+ years, she served as General Counsel for City Furniture, Inc., where she built and led the in-house legal department from the ground up. In this role, she managed enterprise-wide litigation, insurance coverage disputes, regulatory compliance, and cost-containment strategies—consistently reducing reliance on outside counsel. Brenda collaborated closely with executives and employees to resolve internal conflicts, sharpening her communication and consensus-building skills now central to her mediation practice.

As a strategic advisor, Brenda counseled C-suite leaders on contracts, intellectual property, governance, and compliance while overseeing litigation in employment, labor, ADA (including web accessibility), consumer protection, and statutory retaliation claims.

Prior to law, Brenda was a Staff Accountant in Prudential Insurance’s Property & Casualty Division (PRUPAC), gaining hands-on expertise in insurance accounting, financial reporting, and claims valuation. This foundational experience equips her to dissect complex damage models and financial data with unmatched clarity—critical in disputes involving economic loss, business interruption, or third-party liability.

Brenda’s blend of courtroom advocacy, corporate leadership, and financial acumen enables her to guide parties toward efficient, equitable resolutions, preserving relationships and minimizing uncertainty.

Professional & Bar Association Memberships

  • The Florida Bar, Member in good standing since 1992
  • Prior Member, Florida Workers’ Compensation Strategic Task Force
  • Employment and Labor Law Section of the Florida Bar
  • Workers’ Compensation Section of the Florida Bar
  • Broward Bar Association
  • Association of Corporate Counsel
  • Broward County Crime Stoppers, Board of Directors (2011-2015)
  • Children’s Harbor, Inc., Founding Board of Directors Member
  • Dunn’s Run, Founding Board of Directors Member
  • Jim & Jan Moran Boys & Girls Clubs of Broward County, Founding Board of Directors
  • University of Miami Forum on Women’s Health, Board of Directors

Education

  • Georgian Court University, BS in Accounting, minor Business Administration
  • Nova Southeastern University Shepard Broad College of Law, JD; Book Award, Federal Jurisdiction

Jurisdictions of Practice

  • United States Southern District of Florida
  • Florida State and Administrative Courts

Awards & Recognition

  • Soroptimist Businesswoman of the Year Award
  • Leadership Broward Class XXXIV Graduate
  • Doreen Koenig Philanthropy Award
  • Co-Chairperson, Leadership Broward Profiles in Leadership Gala 2017, 2018
  • Rotary International Paul Harris Fellow

Presentations, Publications & Podcasts

  • Guest on The Verdict is Marketing podcast discussing Web ADA Compliance
  • Presented a CLE at the Paralegal Association of Florida, Inc. (Broward Chapter) on An Overview of Employment Law: Avoiding ethical violations in the workplace (February 2024)
  • Presented at Forums on Employment Law, General Counsel and Legal Operations
  • Program Coordinator, National Workers’ Compensation Risk Manager Program (2013, 2014)

Articles

Not All Arbitrators Are Created Equal: Key Considerations for Fair Dispute Resolution|/posts/not-all-arbitrators-are-created-equal|4150af8d-5a43-459d-ab65-e9dc6a7f08a5|Raul Romaguera — Whether you have a contractual arbitration case, or a non-binding arbitration case, the selection of arbitrators can be very important.Who must appear at a mediation?|/posts/who-must-appear-at-a-mediation|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — At most of the mediations I preside over, the plaintiff and their lawyer are present, along with a representative from an insurer and defense counsel.To Settle or Not Settle? That is the Question.|/posts/to-settle-or-not-settle-that-is-the-question|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — Everything in life starts with a decision. In fact, life is full of decisions, big and small. For some people, making decisions comes easy, naturally and quickly.The Unraveling of the McDonnell Douglas Framework in Title VII Discrimination Cases|/posts/the-unraveling-of-the-mcdonnell-douglas-framework-in-title-vii-discrimination-cases|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — On June 5, 2025, the Supreme Court issued a unanimous ruling on a reverse discrimination case, Ames v.The Importance of Listening in Conflict Resolution|/posts/the-importance-of-listening-in-conflict-resolution|d9fee452-c11d-4ec4-acdf-1fd26e39a66c|Philip G. Thompson — It has been said that listening is the most important part of communication. I would go so far as to say that this applies even more in conflict resolution.The Gateway to Civil Suits and an Opportunity for Early Resolution|/posts/the-gateway-to-civil-suits-and-an-opportunity-for-early-resolution|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — The U.S. Equal Employment Opportunity Commission (EEOC) is the administrative gateway to filing civil suits, in either state or federal court, for discrimination based on…The Art of Active Listening in Florida Mediation|/posts/the-art-of-active-listening-in-florida-mediation|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — As a Florida Supreme Court Certified Circuit Court Mediator, I've observed that one of the most powerful tools in a mediator's arsenal is often overlooked: active listening.Starbucks' Grande Mistake|/posts/starbucks-grande-mistake|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — We all know what it is like to order a coffee at Starbucks, with its signature sizes ranging from Short to Grande to Venti.So Close, Yet So Far|/posts/so-close-yet-so-far|d9fee452-c11d-4ec4-acdf-1fd26e39a66c|Philip G. Thompson — You have been in mediation for several hours representing one of the parties in a hotly contested case.Should Arbitration Proceed Mediation in a Hybrid Mediation / Arbitration?|/posts/should-arbitration-proceed-mediation-in-a-hybrid-mediation-arbitration|e0869af5-4f66-45a2-b587-6e78a9958142|Donald G. Korman — One of the great strengths of mediation is confidentiality.Opposing counsel is not your enemy. Talk to one another before the mediation.|/posts/opposing-counsel-is-not-your-enemy-talk-to-one-another-before-the-mediation|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — It is such a simple idea, but one that is often ignored.On Their Own Terms: Why Mediation Empowers All Parties in Nursing Home Disputes|/posts/on-their-own-terms-why-mediation-empowers-all-parties-in-nursing-home-disputes|4150af8d-5a43-459d-ab65-e9dc6a7f08a5|Raul Romaguera — Mediating nursing home cases is a crucial approach to resolving disputes that often involve sensitive and emotional issues.New Delivery of Employment Laws|/posts/new-delivery-of-employment-laws|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — There have been critical new rules, regulations and law changes over the last year affecting the employment world.Navigating Mediation Impasses: A Practical Guide for Litigators|/posts/navigating-mediation-impasses-a-practical-guide-for-litigators|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — In the complex landscape of dispute resolution, mediation impasses can present significant challenges for litigators and their clients.Modern Game Theory & Personal Injury Mediation|/posts/modern-game-theory-personal-injury-mediation|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — Modern game theory offers valuable insights into personal injury mediation, providing a framework for understanding strategic decision-making and potential outcomes.Mediation Settlement Agreements and Confidentiality|/posts/mediation-settlement-agreements-and-confidentiality|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — Everything that is said at mediation is confidential, right?Mediation Pitfalls – Identify and Avoid|/posts/mediation-pitfalls-identify-and-avoid|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — Mediation is now a central fixture in Florida’s civil litigation landscape.Mediation Cancellations|/posts/mediation-cancellations|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — The case is set for mediation in two days. You call your client to prep them and come to find out that they forgot about the mediation and can’t attend.Mediation / Arbitration – New Option for Alternative Dispute Resolution|/posts/med-arb-new-option-for-alternative-dispute-resolution|e0869af5-4f66-45a2-b587-6e78a9958142|Donald G. Korman — Court dockets are presently jammed owing to the Pandemic delaying and preventing trials and the pent-up demand now that in-person trials have resumed.Making Lemonade|/posts/making-lemonade|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — We are all familiar with the saying, “when life gives you lemons, make lemonade.” Essentially, try to make the best out of a difficult situation.Is the Gig up?|/posts/is-the-gig-up|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — Many are contemplating the implication of the 2024 FLSA rule changes on the gig economy due to the expansion of the “economic realities” test.Is Appearance at Mediation Mandatory?|/posts/is-appearance-at-mediations-mandatory|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — In a recent 3rd DCA opinion (Alvarez v.Interpreter or Assistant? Hire the Interpreter!|/posts/interpreter-or-assistant-hire-the-interpreter|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — When a client’s ability to speak and understand English is in doubt, one must decide whether an interpreter should be used at a mediation.“I’m Sorry” – The Most Underrated Tool in Mediation|/posts/im-sorry-the-most-underrated-tool-in-mediation|4150af8d-5a43-459d-ab65-e9dc6a7f08a5|Raul Romaguera — Mediation is not simply a negotiation involving a neutral 3rd party to facilitate a hoped-for resolution of the case.How Mediators Can Help you with a Difficult Client|/posts/how-mediators-can-help-you-with-a-difficult-client|e0869af5-4f66-45a2-b587-6e78a9958142|Donald G. Korman — Clients sometimes come to mediation with unreasonable expectations.Going With the Flow: The Influence of “Groupthink” on Mediation Outcomes|/posts/going-with-the-flow-the-influence-of-groupthink-on-mediation-outcomes|cc143c1a-e1e9-422e-84d1-9351d9bffab9|Ira S. Bergman — What do the Bay of Pigs invasion, the bombing of Pearl Harbor and the Space Shuttle Challenger disaster have in common?Go ahead, Make My Day (By Settling Your Case): Movie Quotes and Mediation “Dont's”|/posts/go-ahead-make-my-day-by-settling-your-case-movie-quotes-and-mediation-donts|cc143c1a-e1e9-422e-84d1-9351d9bffab9|Ira S. Bergman — One of my favorite movie lines is from Casablanca,1 considered by many to be the greatest movie ever made.Get the Most Out of Mediation by Avoiding These Five Common Mistakes|/posts/get-the-most-out-of-mediation-by-avoiding-these-five-common-mistakes|258aff3c-aa55-4507-80b0-dd63ed9e2edc|Madeleine Q. Mannello — Mediation can be a highly effective method for resolving disputes.Dialysis Claims and Mediation: Navigating the Legal Landscape|/posts/dialysis-claims-and-mediation-navigating-the-legal-landscape|4150af8d-5a43-459d-ab65-e9dc6a7f08a5|Raul Romaguera — Introduction Over 600,000, people in the U.S. suffer from kidney disease severe enough to require dialysis.Can Your Mediator Find The 18th Horse?|/posts/can-your-mediator-find-the-18th-horse|d9fee452-c11d-4ec4-acdf-1fd26e39a66c|Philip G. Thompson — There is a great proverb that illustrates how vital it is to be able to think outside the box as a mediator when you are faced with a difficult fact pattern.Bilingual Mediations? Yes, With Caveats|/posts/bilingual-mediations-yes-with-caveats|4732d5ba-a9da-4a01-bf5d-9559d346e437|Jose G. Rodriguez — In its recent advisory opinion (2021-002), the Mediation Ethics Advisory Committee of the Florida Supreme Court addressed that question and provided guidance for compliance.Beyond Zoom: The Value of In-Person Mediations|/posts/beyond-zoom-the-value-of-in-person-mediations|e0869af5-4f66-45a2-b587-6e78a9958142|Donald G. Korman — There are now very few in-person mediations. Online mediations are far more efficient than in-person mediations.Are You Seeing the Whole Elephant?|/posts/are-you-seeing-the-whole-elephant|d9fee452-c11d-4ec4-acdf-1fd26e39a66c|Philip G. Thompson — There are some really great proverbs that help illustrate what mediation is all about. One of them involves some blind children and an elephant.AI & Trial Changes Boost ADR Need|/posts/ai-trial-changes-boost-adr-need|e0869af5-4f66-45a2-b587-6e78a9958142|Donald G. Korman — In the not-too-distant future, once AI overcomes its tendency for hallucination and inventing cases, every lawyer will have comprehensive access to all relevant case law and…A Brief Discussion of the History and Future of Mediation in the US|/posts/a-brief-discussion-of-the-history-and-future-of-mediation-in-the-us|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — In recent years, mediation has become one of the most frequently utilized process of conflict resolution.1st and 10|/posts/1st-and-10|4150af8d-5a43-459d-ab65-e9dc6a7f08a5|Raul Romaguera — Football season is here! There are many, many life lessons in the game of football that can be applied to life, love, and business.Can Less Really Be More?|/posts/can-less-really-be-more|1bb0f282-1e84-4e52-a1ea-9c983d0d9779|Gregory Donoghue, Esq. — How a pre-mediation "Freakonomics" discussion helps attorneys guide clients past emotion and lock in their best net economic recovery.Florida Non-Binding Arbitration: A Sharpened Procedural Landscape|/posts/florida-non-binding-arbitration|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Winston — Florida court-ordered non-binding arbitration remains a useful case-management and dispute-resolution mechanism, but recent rule changes and appellate decisions have increased the importance of procedural precision.Mediation and Motorcycles: Lessons Learned From Robert Pirsig's Epic 1970s Literary Road Trip|/posts/zen-and-the-art-of-mediation|cc143c1a-e1e9-422e-84d1-9351d9bffab9|Ira S. Bergman — In 1974, Robert Pirsig published his masterclass in philosophy bearing a most unlikely title -- Zen and The Art of Motorcycle Maintenance: An Inquiry Into Values.Use It or Lose It|/posts/use-it-or-lose-it|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro — As a Neutral, one of the most important characteristics one needs is to be able to control our words, thoughts and emotions. After all, we are not robots, avatars or actors.Tips for a Successful Mediation|/posts/tips-for-a-successful-mediation|bbe84780-ac55-458f-b070-b2bbfff22c60|Andrew Y. Winston — When many of us attended law school, it was with the intention of becoming litigators and trial lawyers.The Stockholm Syndrome and Mediation|/posts/the-stockholm-syndrome-and-mediation|e0869af5-4f66-45a2-b587-6e78a9958142|Donald G. Korman — Stockholm Syndrome: feelings of trust or affection that are felt in many cases of kidnapping or hostage taking by a victim toward their captor.Signatures? We Don’t Need No Stinking Signatures|/posts/signatures-we-dont-need-no-stinking-signatures|d9fee452-c11d-4ec4-acdf-1fd26e39a66c|Philip G. Thompson — Many of you may recall a prior article I wrote where I discussed the mandates of Fla.R.Civ.P. 1.730 in terms of who was required to sign the mediation agreement.Mr. Cool and Mr. Duel: What We Can Learn From Franklin and Hamilton About Preparation|/posts/mr-cool-and-mr-duel-what-we-can-learn-from-franklin-and-hamilton-about-preparation|cc143c1a-e1e9-422e-84d1-9351d9bffab9|Ira S. Bergman — There are many reasons why mediations end in impasse. But, in my experience, the lack of preparation (by one side or sometimes both) often plays a key role.Mediation Can Be Like Preparing a Fine Meal|/posts/mediation-can-be-like-preparing-a-fine-meal|4150af8d-5a43-459d-ab65-e9dc6a7f08a5|Raul Romaguera — Too often, when I begin a mediation, I hear one of the parties (usually one of the attorneys) say “we don’t want to be here all day”.Madeleine Q. Mannello Elected Broward County Bar Association Secretary|/posts/madeleine-q-mannello-elected-broward-county-bar-association-secretary|258aff3c-aa55-4507-80b0-dd63ed9e2edc|MediationWorks is thrilled to announce that Madeleine Q. Mannello has been elected Secretary of the Broward County Bar Association, a significant milestone in her dedicated…Listen Up: Words of Wisdom from Jane Goodall|/posts/listen-up-words-of-wisdom-from-jane-goodall|cc143c1a-e1e9-422e-84d1-9351d9bffab9|Ira S. Bergman — Jane Goodall is neither a lawyer nor a mediator, but a truly remarkable person nonetheless."I can’t get no…Satisfaction.” The Rolling Stones, 1964|/posts/i-cant-get-nosatisfaction-the-rolling-stones-1964|bb32ce6e-0c0a-413f-bead-85a59908fbd5|Eric H. Luckman — Maybe if Mick Jagger went to a mediation he would have felt differently. Realistically, satisfaction should be the goal for all parties at a mediation.Celebrating Leadership and Continuous Growth at MediationWorks|/posts/joanne-luckman-goldman-sachs-graduation||MediationWorks celebrates COO/CFO Joanne Luckman's graduation from the Goldman Sachs 10,000 Small Businesses program, a milestone in her leadership of the firm.Even Artificial Intelligence needs a Watchful Eye|/posts/even-artificial-intelligence-needs-a-watchful-eye|8699fb9f-ef1c-4282-82d5-b022810c5529|Brenda F. Pagliaro on the hidden biases in AI legal tools and how attorneys can use AI responsibly, with independent verification at every step.

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